Improvement is a Work in Progress | A Word from the Director | October 2017

“We’re done with improving.” Do you know anyone who has ever voiced that statement? At the Sharonville Convention Center, that’s certainly not our mindset.

For our team, improvement is an ongoing development that needs to be addressed on a regular basis. That’s why we’re invested in quarterly staff training sessions. Our goal is to keep our services operating at an optimal level because we believe this not only adds value to our Convention Center guests but to each one of our employee’s professional development.

At the beginning of this year, with the Hyatt Place opening imminent, we wanted to give our team the tools they needed to be prepared for increased attendance volume and events. We contacted Fred Pryor Seminars and invested all of our staff to have 4 training sessions during the course of 2017.

These staff trainings focus on customer service, emotional intelligence, conflict resolution, and top traits of highly successful teams. Each training program begins with a team assessment, which gives the team a current understanding of where it stands and identifies some areas for improvement. Our team was eager to work as a group to complete the training with a goal of creating a clear understanding of our organization’s purpose and each employee’s role in the mission and vision of the Sharonville Convention Center.

The key outcome of our staff training is a major confidence booster and recognizable improved guest satisfaction. Confidence was a key element that gave our staff more knowledge of their tasks and their roles in our organization. We believe training is a long-term commitment and a way to improve the benefit, not only to our guests but to our staff members as well.

If your organization is looking for ways to improve staff morale and teamwork, Fred Pryor Seminars is a great option for quality team building sessions and workshops to improve for the better. Check out his website at

I hope to see you soon in Sharonville.

Best Regards,

Jim Downton